FAQs
Whether you're perusing our stylish eyewear collection or need assistance with the shopping process, our Frequently Asked Questions (FAQs) page is your quick guide to common queries. For any additional questions, our dedicated support team is just an email away at help@agosvision.com. Thank you for choosing Agos Vision – where your vision meets exceptional style!
- How do I place an order on Agos Vision?
- Visit our website and browse our eyewear collection. Once you've found the perfect pair, click on "Add to Cart" and follow the checkout instructions.
- Can I order prescription glasses on Agos Vision?
- Absolutely! We offer a wide range of prescription glasses. During the ordering process, you can input your prescription details for accurate customization.
- What types of lenses do you offer for prescription glasses?
- We provide various lens options, including single vision, bifocal, and progressive lenses. You can also choose additional features like anti-reflective coatings and blue light protection.
- Do you offer a virtual try-on option?
- Yes, we do! Explore our virtual try-on feature to see how different frames look on your face before making a purchase decision.
- Are the eyeglasses on Agos Vision durable?
- Absolutely. Our frames are crafted from premium materials to ensure durability and comfort. Each pair undergoes stringent quality checks before reaching you.
- Do you offer non-prescription or fashion glasses?
- Certainly! We have a stylish collection of non-prescription glasses, perfect for those looking to make a fashion statement.
- Can I return or exchange my eyeglasses if they don't suit me?
- Yes, we offer a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for more details.
- What payment methods do you accept?
- We accept major credit cards, debit cards, and other secure payment methods for a smooth and secure transaction.
- How does shipping work, and do you ship internationally?
- We provide worldwide shipping. The shipping cost and delivery time depend on your location. You can find detailed information during the checkout process.
- What if my eyeglasses arrive damaged?
- In the rare event of damage during shipping, please contact our customer support immediately. We'll work to resolve the issue and ensure you receive a replacement.
- Are the lenses on the blue light glasses effective?
- Yes, our blue light glasses are designed to reduce eye strain caused by prolonged screen time. They are equipped with advanced coatings to filter out harmful blue light.
- Can I track my order once it's shipped?
- Certainly! Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track the status of your shipment.
- Do you offer promotions or discounts?
- Yes, we frequently run promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.
- How do I care for my eyeglasses?
- We provide care instructions with each purchase. Generally, clean your lenses with a microfiber cloth and store your glasses in a protective case when not in use.
- Can I change my order after it's placed?
- Once an order is confirmed, changes may not be possible. Please double-check your order before completing the purchase.
- Do you offer a warranty on your eyewear?
- Yes, we offer a warranty on manufacturing defects. Please review our warranty policy for more information.
- What if I have a specific frame style in mind that I can't find on your website?
- Feel free to reach out to our customer support. We may be able to assist you in finding a similar style or offer recommendations based on your preferences.
- Are there any special promotions for first-time buyers?
- Yes, we often have special promotions for first-time buyers. Check our website or subscribe to our newsletter for exclusive offers.
- Do you have a brick-and-mortar store where I can try on glasses in person?
- Currently, Agos Vision operates exclusively online. However, our virtual try-on feature helps you visualize how glasses will look on you.
- How can I contact your customer support?
- You can reach our customer support team through the "Contact Us" page on our website or by emailing support@agosvision.com. We're here to assist you!
Feel free to reach out to us with any additional questions at help@agosvision.com. We're here to assist you!